About the lender
An ADI, this lender historically focused on serving a defined regional community. As customer expectations and competition increased, they sought to modernise their lending channels across all products while positioning themselves for national relevance.
The challenge
With growth ambitions outpacing its legacy systems, the lender needed a digital lending platform that could modernise operations, scale efficiently, and extend its reach beyond its traditional regional base. Manual processes and limited online functionality were restricting customer growth and slowing internal workflows. To remain competitive and future-ready, the institution required a turnkey solution that could deliver fast time-to-market, seamless Broker support, and a frictionless customer experience across a broader national footprint.
The solution
Nimo’s full-service lending platform delivered a future-ready foundation for national expansion:
- Enabled the launch of online home loans in under six months
- Improved loan processing times and usability across age groups
- Equipped staff and Brokers with intuitive tools that reduced assessment and fulfilment time
- Provided scalable infrastructure for product innovation and increased visibility
Results
Tangible business transformation:
- National expansion – 63% of loans originated outside the institution’s traditional catchment
- Settlement growth – 39% increase in value over three months
- Refinance acceleration – 66% of settlements were from competitor institutions
- Efficiency uplift – 4 hours saved per loan for Brokers; 2 hours in loan assessment
- Broad usability – 38% of users aged 45–75, confirming intuitive UX
- Massive growth:
+755% increase in loan value (Jan ’23–Jan ’24)
+267% increase in loan value (Feb ’23–Feb ’24)
What the lender said
“The growth in loan applications and portfolio size would have been impossible without Nimo’s reliable, seamless front-end solution.”
“Previously, our reach was limited to one region — now, we’re receiving applications from every state in Australia.”
“What stood out was Nimo’s ability to broaden our options, not restrict them. We’ve transitioned to new suppliers and saved significant time and cost.”