It’s a common story – loan applications stall because you can’t reach a customer. Assessments sit in limbo waiting for one or two critical confirmations. It cascades into longer cycle times, higher operational effort, and more back and forth with customers, brokers and internal teams.

Nimo’s Auto Caller (AI telephony) gives you a way to progress the loan, even when the customer is unavailable.

Auto Caller captures key assessment and compliance answers when a customer can’t take a call during business hours. Instead of another outbound attempt, you send a secure link and the customer completes a short, guided voice flow in a couple of minutes.

Designed for simple self-service

Auto Caller is a voice-assisted digital questionnaire that sits alongside the loan application and assessment workflow. You can enable it per application and configure the specific questions you need answered. When triggered, the customer receives a branded SMS, email, or both, and is taken straight into a conversational experience that works beautifully on mobile.

What makes it work is the design:

• Self-directed: the customer completes it at a time and place when it suits them
• Guided: one question at a time, conversational, low effort
• Voice plus visual: the question is read out loud and shown on screen
• Fast: built for completion in under two minutes
• Assessment ready: responses return to Nimo with automation acceptance rules applied for review within assessment.

It removes avoidable friction when timing doesn’t line up, keeping momentum in the application workflow.

The moment Auto Caller helps most

Auto Caller is ideal when you need quick confirmation to proceed, for example:

• contract status or purchase intent
• simple eligibility confirmations
• policy questions that gate the next assessment step
• compliance related declarations that must be captured cleanly

The benefit for lenders

For lenders, the value is operational and measurable:

• Higher data capture rates, even when calls are missed
• Reduced time to decision, because the application keeps moving when the lender is closed
• Less manual chasing, since the experience is self-directed
• Cleaner, more consistent capture, because questions are standardised
• Stronger compliance posture, with clear consent and structured responses

If you would like a walkthrough of how Auto Caller can be configured for your products and policy questions, we can show you what it looks like in a live workflow.

Chat with us today.