Read the PWC Article by Barry Trubridge, Simonne Burnett and Nicolina Kennedy covering:
- The COVID-19 pandemic has accelerated digital adoption in consumer banking.
- Customers want remote access to their banks, but expect their experiences to be seamless — and human.
- Technology (and tech companies) may pose the biggest threat to the high loyalty banks have built up with their customers.
For assistance with your digital transformation contact Peter for more details on +61 401 246 524 or click here.